Breakout 7
Interest-Based Communication
Presented by Vance Crowe
In today’s appraisal environment, professionals are increasingly navigating complex conversations—whether with clients, lenders, landowners, or regulatory stakeholders. Disagreements over value, expectations, and outcomes are inevitable. How those conversations are handled can either erode trust or strengthen it.
In this practical, fast-paced session, Vance Crowe introduces the fundamentals of interest-based communication and negotiation, a proven approach that shifts conversations from rigid positions to the underlying motivations driving them. Instead of arguing over outcomes, participants will learn how to uncover what truly matters to others, opening the door to more productive discussions and better solutions.
Participants will also explore how asking better questions, especially open-ended and probing questions, can reveal hidden assumptions, clarify misunderstandings, and lead to more collaborative problem-solving. Effective questioning creates space for honest dialogue and helps uncover the root causes of conflict.
Designed specifically for ASFMRA professionals, this session will connect communication skills directly to real-world scenarios such as client disputes, valuation challenges, and stakeholder negotiations—helping attendees walk away with tools they can immediately apply in their agricultural appraisal work.